Frequently Asked Questions
Return policy
Pre-ordered or limited edition items are considered final sale and cannot be exchanged or refunded, except in the case of a manufacturing defect.
When will I receive my order?
Delivery times for orders are generally based on pre-orders, so you should expect:
3 to 6 weeks (from the confirmation of your order).
- Production times.
- Order preparation times.
- Delivery times.
Once the part is designed, you will receive your tracking number by email.
It all depends on the number of orders; all the pieces are handmade, which is what creates the rarity of our products.
When will I receive my order?
Delivery times for orders are generally based on pre-orders, so please allow:
3 to 6 weeks (starting from your order confirmation).
- Production time
- Preparation time for your order
- Delivery time
Once your piece is made, you will receive your tracking
number by email.
Processing time depends on the number of orders.
Each piece is handcrafted, which creates the exclusivity of our products.
Where are your products manufactured?
All our pieces are designed and made in Morocco, respecting artisanal know-how and local traditions.
How much does delivery cost?
Shipping costs are calculated automatically when you place your order, based on your country of residence and the delivery method chosen.
Restocking frequency?
NELHAYA creations are made in limited series or on demand. Each piece is designed to be unique, making restocks rare and dependent on fabric availability.
Each collection is therefore a unique opportunity; owning a NELHAYA piece means seizing the moment! It may not come again :)